PILOT SUPPORT

Quina Connector support

Help for authorized employees testing the Quina DentalHub Connector.

Do not send patient information in a support message. Use a synthetic example, a masked screenshot, or the remit reference approved by your organization.

Before requesting help

Confirm that you are signed into DentalHub.
Open Practice Management, Documents, then Remits.
Confirm that the Quina Connector panel says Preview.
Reload the Remits page once if the panel does not appear.

If the connector finds no rows

The page layout may not match the current pilot mapping. Stop the scan and contact your Quina pilot project owner. Do not copy patient data into email or chat.

If the totals do not match

Use the original DentalHub remit as the source of truth. Do not change a claim, create a patient balance, or contact a patient based only on the extension preview.

Supported browser

The pilot supports the current desktop version of Google Chrome. Mobile browsers are not supported.

Support channel

Contact your Quina pilot project owner through the support channel provided during onboarding. Include the extension version, the time of the issue, and a description that contains no patient information.